Use data-driven marketing to create meaningful
customer relationships.

Well, hello! 👋
It’s so nice to meet you.

I'm Shanah, a marketing strategy leader with over a decade of experience driving growth and engagement at leading tech companies like Uber and Twitter, with startups, and as a consultant with the world’s largest brands. It’s been a super fun journey, one of twists and turns, and plenty of growth. Now, I’m here to help you elevate your marketing efforts.

So, what exactly do I do?… Glad you asked! I am focused on enhancing customer engagement tactics for rapidly scaling, late-stage funded B2C startups. Through data-driven insights and strategic marketing implementation, I optimize customer journeys to create impactful experiences that drive loyalty and business growth.

Are you ready to level up your customer engagement strategy? Great! Me too. Let’s get to work.

Smiling woman with wavy brown hair, wearing a light-colored floral blouse outdoors with rocks in the background.

How Level & Loyal can help your business.


Marketing Insights
& Strategy

  • Understand customer behaviors and market trends to uncover opportunities and effectively engage your ideal audience.

  • Craft a compelling brand identity and voice that resonates and differentiates you in the competitive market.

  • Align messaging, channels, and timing for maximum impact and successful customer engagement.


Customer Journey
Optimization

  • Map and enhance each customer touchpoint to create seamless pathways and foster long-term loyalty.

  • Design personalized campaigns that nurture customers at every stage of their journey.

  • Focus on key metrics to continuously refine strategies and maximize ROI.

Learn more

Zach V., Principal + Designer at VanCamp Design Co.

“Grounded in her deep research, we crafted a dynamic brand system, comprehensive guidelines, a new website, and an internal brand training—leading to almost immediate, measurable impact.”

Jennifer G., Former Manager, Customer Success Field Operations, Uber

“Results-driven and customer-centric, she balances business goals with audience needs to drive impact. A clear, strategic thinker, Shanah is an invaluable partner to any organization.”